Shipping & Returns (United States)
To make a return, please click here!
Free Shipping
Qualifying orders over $99 within the contiguous United States ship for free via ground transportation. Some restrictions apply.
Free Gift Offer
Qualifying orders over $149 may receive one Free Gift. Offer valid on in-stock gifts only and will be added to the cart automatically. Other restrictions may apply. If your free gift is not automatically showing up in the shopping cart, please contact us.
ORDERS
CHANGING OR CANCELLING AN ORDER
If you wish to make a change or cancellation, please contact at info@stkrconcepts.com as soon as possible after placing the order. Please make sure to include your order number in any correspondence to assist customer support in locating your order.
We are unable to guarantee that we can change or cancel an order after it has been placed, but we will do our very best to assist you.
ORDER PROCESSING
Orders ship Monday – Friday only. Understanding that our goal is to ship orders as quickly as possible, the processing of an order generally takes place within 1 to 2 business days from the time it was received. In the event of a holiday, order processing will resume on the next business day.
RETURN POLICY
You may return products purchased directly from STKRconcepts.com for a refund, store credit, or exchange within 30 days of the order shipment date. See below for details regarding all types of returns.
Please contact Customer Support at returns@stkrconcepts.com before returning any items.
If you are not complete satisfied with your order, you may return the unused items in “like new and 100% resalable” condition for a refund (minus shipping and handling charges). To ensure credit can be issued, make sure all accessories, parts and original packaging is included with the return. Please keep in mind that certain items may be subject to a 15% restocking fee – feel free to ask if you are unsure if your item is subject to this fee. Additional restrictions may apply, please contact us for more information.
The customer is responsible for shipping cost on all returns, except for items mis-shipped and warranty cases. We recommend that you pack the item securely in the original shipping carton, insure the package, and that you keep the shipping receipt on hand until the credit is issued. We are not responsible for any returns that are lost or damaged by the shipping carrier.
Please allow 7 business days for returns to be received and processed. As soon as the returned product has been received and processed in house, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow 14 business days for this be reflected on your statement.
If an item is not in 100% resalable condition as described above, or if an item is received beyond the 30 day return period without approval from a Customer Service Representative, the customer will not be eligible for refund or replacement.
FREE GIFT WITH PURCHASE
If your STKRconcepts.com order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, its retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.
To make a return, please click here!
How to return?
Please provide the following information in all returned items:
- Original receipt containing all necessary customer info, contact info, and shipping info.
- Reason for return or exchange
STKR
Attn: Returns Department
116 Burry Ct.
Troutman, NC 28166
SALE/PRICING POLICY
MSRP Price Drop: 30-Day Retroactive Price Adjustment
- If a customer purchased a product within 30 days of a price drop, they can request a refund for the difference.
Product On Sale: Store Credit for Sale Price Difference
- If a customer purchased a product within 14 days of a sale, they receive store credit for the difference.
FREE Product Promo ("Buy This - Get This"): Pay Shipping for Free Product (This DOES NOT refer to the cart freebies like 'Free gift at $149')
- If a customer purchased a product within 14 days before a free product promotion, they can receive the free product if they pay for shipping and handling.
SHIPPING POLICY
If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible at info@stkrconcepts.com. We will file a claim with the carrier in hopes of locating the package. Please allow 7-14 business days for this to be completed with the shipping carrier.
In the event that the package is missing, and “Shipping Insurance” was purchased, we will replace the lost and/or stolen package. Please note we may require the customer to pay for “Signature Required” delivery to further prevent lost and/or stolen goods.
In the event that the package is missing, and “Shipping Insurance” was not purchased, we will do everything in our reasonable power to help locate the lost and/or stolen package. Although, once it enters the carrier’s possession, we can no longer be held liable.
In the event your products are damaged during shipment, please let us know. Our Customer Service team will start a claim with the carrier, and in certain cases, we will be glad to send parts that were damaged in transportation.
INTERNATIONAL SHIPPING
Customers based in Europe, please visit eu.stkrconcepts.com. Customers based in Canada, please visit ca.stkrconcepts.com. For all other customers outside of the United States, please contact us directly to place your order. Phone: (+1) 704-508-1031, Email: info@stkrconcepts.com.
Warranty
All products are warranted against manufacturer defects. Click here to visit our warranty page. Call our offices with any questions or concerns.Questions? Call 704-508-1031 (8:00am – 5:00pm ET)
Email: returns@stkrconcepts.com